Key Responsibilities: Housekeeping and Laundry Management: Oversee all housekeeping and laundry operations to ensure a clean and secure environment for staff and guests. Team Leadership: Manage a team of skilled and unskilled staff, including shift scheduling, task delegation, and ongoing training and development. Operational Standards: Ensure compliance with company policies, operational standards, and safety regulations. Budget and Cost Control: Monitor departmental expenses, conduct stock counts, and coordinate orders to control costs while maintaining efficiency. Staff Management: Oversee staff discipline, performance reviews, and grievance management in line with the companys code of conduct. Client Partnerships: Maintain professional relationships with clients, attend meetings, and collaborate with on-site management. Lodge Operations: Manage day-to-day operations of lodge rooms and public areas, ensuring smooth running and high standards. Safety and Hygiene: Maintain a high standard of safety, hygiene, and cleanliness across all areas. Duty Management: Assist with duty management shifts, ensuring that all areas of the lodge are supervised effectively. Requirements: Experience: Minimum of 5 years experience in a housekeeping management role at a large hotel or lodge. Skills: Proficient in OPERA PMS, MS Office, and Outlook. Strong numerical and administrative skills. Excellent people management and leadership skills. Strong ability to plan, organize, and delegate tasks. Good communication skills, both verbal and written in English. Knowledge: Understanding of chemical usage, cleaning equipment, and lodge operations. Qualifications: Valid SA ID, Matric, and sound financial understanding. Additional: Previous front office experience is an advantage. Transport: Own transport is beneficial due to working hours and shifts.