Lodge Anchor / Front Of House & Lead Trails Guide Couple - Madikwe

5* Lodge in Madikwe is looking for a Lodge Anchor / Front of House & Lead Trails Guide Couple.
Lodge Anchor / FOH:
Responsibilities:
The Lodge Anchor / FOH should be willing to lend a hand in all departments. Good guest relations skills highly advantageous. You will work closely with all HOD's to deliver exceptional guest experiences and uphold the lodge's reputation for excellence.
Your responsibilities will include:
Serve as the primary point of contact for guests, ensuring exceptional customer service throughout their stay
Managing guest relations and ensuring a high level of customer satisfaction in all dining venues.
Address guest inquiries, concerns, and special requests promptly and professionally.
Fill in with various departments when HOD is on leave.
Requirements:
Ability to work hands on and seamlessly with +- 30 staff
Flexible and adaptable work ethic
Exceptional customer service skills
Sincere passion for carrying exceptional guest experiences
Keen eye for detail
Excellent organizational and time management abilities
Proficient in using property management systems and other relevant software – Preferably Panstrat or similar
Sound knowledge of stock control, general administration and yearly budget
Strong problem solving and decision-making skills
Maintain consistent high standards of quality of service
Charismatic personality – "outside of the box thinkers"
Neat and presentable
Trails Guide:
Min. FGASA Level 1
Full Trails Guide
Daily Game drives and Bush walks
Hosting of guests at meals
Basic Vehicle maintenance skills