Lodge Admin

Key Responsibilities: Oversee and manage daily administrative tasks, including guest check-ins and check-outs, reservations, and room assignments. Maintain accurate records of bookings, payments, and guest information using property management software. Assist with inventory management, including ordering supplies and maintaining stock levels for office and guest amenities. Coordinate with other departments such as housekeeping, maintenance, and kitchen to ensure seamless service delivery. Handle guest inquiries, complaints, and special requests professionally and efficiently, ensuring a high standard of customer service. Prepare and submit daily, weekly, and monthly reports on occupancy, revenue, and other operational metrics to management. Support the HR department with staff scheduling, payroll processing, and maintaining employee records. Ensure compliance with health and safety regulations and maintain a clean and organized administrative workspace. Qualifications and Experience: Diploma or Degree in Hospitality Management, Business Administration, or a related field. Minimum of 2-4 years' experience in an administrative role within the hospitality industry, preferably in a 4 or 5-star lodge or hotel. Strong organizational skills with the ability to multitask and prioritize effectively. Excellent written and verbal communication skills, with a focus on customer service. Proficiency in using property management systems, Microsoft Office Suite, and other relevant software. High attention to detail and a proactive approach to problem-solving. Ability to work independently as well as part of a team in a fast-paced environment.