Hours: 15 hours per weekShift Pattern: Mondays, Thursday, and Friday from 9am to 2pm (3 days per week jobshare)In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes. This customer-facing role provides a professional, high quality, and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support, and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.What We're Looking ForExcellent standard of reading, writing, and numeracyExperience of working in the social housing sector, particularly with a focus on older people (desirable)Knowledge and/or experience of the issues faced by older people or other vulnerable groups, particularly Dementia, drug & alcohol use, and mental health (desirable)People Management, i.e., direct reports, contractors (desirable)CIH Level 3 or 4 (desirable)If you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer-focused attitude, we would love to hear from you.Why Us?We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills, or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay, and more.With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21. We're an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.If you require more information before applying for this role, please see the attached job profile.Closing Date for Applications01 September 2024Due to the nature of this role, this advert may close earlier than the closing date listed once sufficient applications have been received. Please apply early to avoid disappointment.About UsAt Housing 21, we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best.BenefitsFlexible working including a nine-day fortnightHoliday trade scheme and volunteer leaveFunded health cash planOccupational maternity pay / paternity payPension contributionsOccupational sick payEyecare vouchersCar salary sacrifice and leasing schemeLearning and development opportunities
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