Lifestyle Clinical Consultant

Job Description The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services.
Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.
Provide Counselling Services Provide counselling, coaching and guidance related to the unique challenges faced by the client Schedule follow up counselling appointments with the client in order to provide continued counselling and support  Manage longer term telephonic counselling cases referred by the inbound EAP team Provide Group Interventions Have the ability to refer the client to other support structures with the aim of holistic support        Administration management Log case notes on all interactions with clients on the applicable systems Accurate and proficient administration       Quality management and improvement Ensure all quality measures and feedback are adhered to Telephonic quality measures are met and continuously improve interactions and processes Qualifications PERSON DETAILS : WORK EXPERIENCE REQUIRED Minimum of 5 years Employee Assistance Programmes experience Minimum 5 years counselling experience PREFERRED Telephonic counselling experience EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED Qualified social worker, psychologist or registered counsellor Registered with the relevant professional body PREFERRED TECHNICAL SKILLS OR KNOWLEDGE REQUIRED Proficient in relevant computer applications Required language proficiency Knowledge of customer service principles and practices Knowledge of call centre telephony and technology Good data entry and typing skills Knowledge of administration skills and processes PREFERRED Some experience in a call centre or customer service environment Additional Information         Accountability       Action orientated       Collaborative       Communication       Business writing skills       Manage complexity       Problem solving skills       Decision thinking       Encourages engagement        Resilient and adaptive       Resourceful       Demonstrates self-awareness       Purpose driven       Significance and values orientated