Legal Collections Team LeaderWe are seeking an experienced and motivated Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence to legal and regulatory requirements. This is an exciting opportunity to join a dynamic company and contribute to the company's continued success.Duties & ResponsibilitiesManage and lead a team of Legal Collections professionals, providing guidance, support, and training.Monitor team performance, including call quality, adherence to collection guidelines, and individual performance targets.Conduct regular team meetings to communicate targets, expectations, and provide updates.Ensure timely and accurate completion of legal paperwork and documentation.Develop and implement strategies to improve team performance and maximize collections.Provide reports and analysis on team performance and identify areas for improvement.Stay updated on legal and regulatory guidelines, ensuring the team operates within compliance.Handle escalated customer inquiries or complaints in a professional and timely manner.Collaborate with other departments to resolve customer issues and improve processes.Identify training needs and provide coaching and development opportunities for team members.Desired Experience & QualificationMatric.Minimum of 3 years of experience in legal collections, preferably in a call center environment.Proven experience in team management and leadership.Excellent knowledge of legal and regulatory requirements related to collections.Strong communication and interpersonal skills.Ability to motivate and inspire a team to achieve targets and exceed expectations.Exceptional problem-solving skills and ability to handle difficult customer situations.Proficient in using collection software and Microsoft Office Suite.Strong attention to detail and ability to multi-task.Ability to work in a fast-paced and dynamic environment.Package & RemunerationR15 000 CTC to R20 000 CTC per month based on experience and qualifications.
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