These jobs were popular with other job seekersWe are seeking an experienced and motivated Legal Collections Team Leader to manage and lead our client's Legal Collections team in a busy call center environment. The successful candidate will be responsible for overseeing the day-to-day operations of the team, ensuring efficiency, productivity, and adherence to legal and regulatory requirements. This is an exciting opportunity to join a dynamic company and contribute to the company's continued success.Duties & Responsibilities- Manage and lead a team of Legal Collections professionals, providing guidance, support, and training- Monitor team performance, including call quality, adherence to collection guidelines, and individual performance targets- Conduct regular team meetings to communicate targets, expectations, and provide updates- Ensure timely and accurate completion of legal paperwork and documentation- Develop and implement strategies to improve team performance and maximize collections- Provide reports and analysis on team performance and identify areas for improvement- Stay updated on legal and regulatory guidelines, ensuring the team operates within compliance- Handle escalated customer inquiries or complaints in a professional and timely manner- Collaborate with other departments to resolve customer issues and improve processes- Identify training needs and provide coaching and development opportunities for team membersDesired Experience & Qualification- MatricMinimum of 3 years of experience in legal collections, preferably in a call center environment- Proven experience in team management and leadership- Excellent knowledge of legal and regulatory requirements related to collections- Strong communication and interpersonal skills- Ability to motivate and inspire a team to achieve targets and exceed expectations- Exceptional problem-solving skills and ability to handle difficult customer situations- Proficient in using collection software and Microsoft Office Suite- Strong attention to detail and ability to multi-task- Ability to work in a fast-paced and dynamic environmentPackage & RemunerationR15 000 CTC to R20 000 CTC per month based on experience and qualifications HR Services, Recruitment & Selection These jobs were popular with other job seekers
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