Job Classification Requisition - 137135 - Melissa Cloete Cluster - Nedbank Wealth Cluster - Nedbank Insurance Division: Claims Location - Johannesburg Closing Date - 2 December 2024 Please Note: Preference will be given to Applicants from Underrepresented Groups Job Family Admin Ops Facilities Career Stream Operations Leadership Pipeline Manage Self: Professional (MSP) FAIS Affected Job Purpose To provide claims administration support in respect of short-term insurance matters to stakeholders in line with Nedbank strategy.
Job Responsibilities Achievement of Service Delivery Standards to stakeholders.
Initiation of pro-active and effective communication and legal advice to clients.
Provision of legal support to business management in respect of all general legal queries.
Drafting of legal agreements and contracts for clients.
Assessment of impact of any new legislation and making recommendations in this regard.
Manage delivery of outsourced work and monitor performance.
Retain electronic copies of contract and control sheets.
Drafting reports on outsourced service providers performance.
Assist in developing and reviewing legal templates.
Conduct legal research on matters and attend to claim assessments.
Extensive knowledge of the various tariffs (Magistrates Court and High Court) Job Responsibilities Continue Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
Engage in appropriate training interventions to promote own professional development.
Adhere to organizational best practice and legislative requirements Initiate and process claims to finalisation by ensuring compliance to insurance policy.
Minimise risk by complying with all Nedbank policies and procedures.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
People Specification Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Professional Qualifications/Honour's Degree Preferred Qualification Legal Qualification (essential) Paralegal Diploma Essential Certifications Preferred Certifications Beneficial: Higher Certificate in Long Term Insurance Minimum Experience Level 3 - 4 years Legal Claims experience of which 2 - 3 years are within Short Term Insurance Technical / Professional Knowledge Administrative procedures and systems Insurance Policy Technical Knowledge Business principles Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Medical and Financial Knowledge General Communication Skills Behavioural Competencies Customer Orientation Collaborating Monitoring Information Decision Making Initiating Action Work Standards Planning and Organizing Communication --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at +27 860 555 566