Legal Call Centre Manager - Roodepoort

Duties:Management of a team of lawyersClaims assessment admittance / repudiation of Legal Costs Insurance ClaimsResponsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance claims management rendered to corporate clientsConducting of monthly quality control assessments and performance evaluationsStatistical reporting (daily, weekly & monthly)High level reporting to Corporate ClientsRostering of staff to cover peak, after-hours and weekend shiftsAbility to apply legal knowledge and skills to day-to-day contact centre/claims operationsOmbudsman and/or Client complaint resolution and communication with clients on a professional levelCorporate Compliance ManagementRequirements:LLB Degree RequiredAdmitted Attorney or Advocate RequiredMinimum of 4 years post articles experienceExperience in Call Centre ManagementMasters Degree in Law Advantageous Should you not receive a response within 10 working days, please consider your application as unsuccessful