Legal Call Centre Manager - Roodepoort

Duties: Management of a team of lawyers Claims assessment admittance / repudiation of Legal Costs Insurance Claims Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around times are met and productivity and client service standards are maintained, with respect to the telephonic service and legal cost insurance claims management rendered to corporate clients Conducting of monthly quality control assessments and performance evaluations Statistical reporting (daily, weekly & monthly) High level reporting to Corporate Clients Rostering of staff to cover peak, after-hours and weekend shifts Ability to apply legal knowledge and skills to day-to-day contact centre/claims operations Ombudsman and/or Client complaint resolution and communication with clients on a professional level Corporate Compliance Management Requirements: LLB Degree Required Admitted Attorney or Advocate Required Minimum of 4 years post articles experience Experience in Call Centre Management Masters Degree in Law Advantageous Should you not receive a response within 10 working days, please consider your application as unsuccessful