Vacancy location:21 Aurora Drive, Umhlanga, Kwazulu NatalWho are we?At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.Here's a glimpse of what you'll do:Do you have what it takes to be a Learning Architect? We can't wait to meet you!This role reports directly to the MiWay Learning & Development Manager.Craft engaging learning experiences: Develop innovative training programmes using effective techniques to keep learners motivated and empowered.Build a thriving learning community: Foster a collaborative environment where employees can learn from each other and support one another's growth.Become a strategic partner: Work closely with stakeholders across the organisation to ensure learning and development initiatives align with business objectives.Measure the impact: Track the effectiveness of your programmes and continuously strive to improve and enhance employee performance.Minimum Qualification RequiredGrade 12/Standard 10/NQF 4HR Degree/Diploma (desirable but not essential)An understanding of the role of Learning & Development in the organisationMinimum Experience RequiredMinimum 2 years administrative experienceMinimum 2 years in the Short-Term Insurance environmentMinimum 1 year coaching and or training experiencePrevious Sales experience would be beneficialEssential Competency RequirementsPersonal and Business Product Knowledge.Personal and Business Sales Systems Knowledge.Personal and Business Sales Procedure Knowledge.Proficient in Microsoft Word, Excel & PowerPoint.Excellent communication skills.Excellent administrative skills.Organised and analytical.Self-disciplined, self-motivated, and able to work under pressure.Attention to detail and quality.Customer-focused with active listening skills.Results-oriented and solution-oriented.Teamwork and collaboration.Ability to plan and multitask.Flexibility and reliability.Problem-solving skills and critical thinking.Knowledge of MiWay products and systems.Knowledge of Sales service offerings.Professionalism and strong leadership skills.Ability to work flexible hours.Follow-up skills to monitor and ensure promises are delivered.The role responsibilities include the following:Planning, designing, creating, and executing L&D programs aligned with business objectives to support the management team, ensuring they are outcomes-based.Conducting audits and research to identify the best training delivery methods, including face-to-face, eLearning, and blended approaches.Facilitating end-to-end training as needed, utilising existing business resources.Staying updated with business changes and revising learning materials accordingly.Conducting refresher training as required.Sending quarterly updates on learning interventions to relevant business stakeholders.Developing and designing learning materials suitable for e-learning, microlearning, and face-to-face sessions.Ensuring sign-off on learning materials and assessments from subject matter experts and stakeholders.Facilitating effective and quality training sessions for the business.Evaluating the training provided for effective and measurable outcomes.Reviewing current training offerings, including the MiWay Induction, to ensure they are fit for purpose.Partnering with stakeholders on new projects and enhancements requiring training.Reporting monthly on all training conducted to L&D Manager.Working with the training coordinator to ensure appropriate training for all new employees in line with their roles.Implementing a training schedule for all employees in agreement with business area stakeholders.Knowledge and SkillsTraining material/ workshop developmentPilot training and ongoing training/presentationAssess and moderate qualificationsTraining material/content updates, changes and reviewsPersonal AttributesPlans and aligns - Contributing independentlyCommunicates effectively - Contributing independentlyDecision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyCore CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyOur commitment to transformationAt MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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