PURPOSE OF THE ROLE
* Please note that this role will be responsible for technical training within Teraco's Infrastructure Department. This is not a Human Resources function *
MAIN FUNCTIONS OF THE JOB
Develop and maintain the Teraco Learning and Development Strategy in line with Teraco Data Centre Operations culture, Operational Excellence, continuous improvement & leadership development (assessments)
Hold Leadership accountable for staff development, job observations, mentoring and oversight
Schedule regular Engineering simulations & Commissioning exposure for certain roles to partake in In-Service-Testing
Develop career paths to grow strong technical resources – requirements per job level (eg technical, operational and management skills)
Develop Role Based training programs: Designs role based (e.g. DC Coordinators / Technicians per site) training plans, including training objectives, that enhance the technical skills of employees. The programme should include refreshers, testing of competency and training efficacy through planned and unplanned Job Observations
Deliver training sessions: Present classroom-based training sessions
Evaluate training effectiveness: Assesses the effectiveness of training programs by analysing feedback from participants and evaluating the impact on employee performance via planned and unplanned on-the-job- assessments by leadership.
Oversee development of training materials: Creates training materials such as manuals, presentations, and other resources that support the training programs. This will be completed with the assistance of the Subject Matter Experts within the business.
Maintain the training program and keep up to date with industry developments: Stays current with developments in the industry and incorporates this knowledge into training programs. The industry knowledge will be gained by maintaining close relationships with the SMEs within the business.
Identify training needs: Identifies the technical training needs of employees and develops programs to address those needs.
Own multi-channel training platform: Uses technology, e.g. online learning modules, virtual reality, simulation tools and interactive videos, in addition to classroom based and practical training to deliver training programs
Maintain training records: Manager maintains training records and provides reports on training activities and outcomes.
Manage training budgets: Manages the training budget, ensures that training costs are within the allocated budget, and identifies opportunities to reduce costs without compromising the quality of training.
Overall plays a critical role in ensuring that employees have the technical skills and knowledge needed to excel in their job roles.
Manage the Training Academy process with the third-party service provider to ensure there are skills ready for the potential expansion of Teraco facilities (Complete and sign logbooks)
SKILLS REQUIREMENT
Excellent verbal and written communication skills
High energy level
Ability to read and understand technical documents, processes and procedures.
Good planning skills
Proactive problem solver and quick response to potentially critical situations
Ability to work independently & a positive team player
Conducts oneself professionally, exhibits high levels of tolerance and patience
Responsible for continued learning and self-development
Comprehend, and follow work plans, sequence of operations, standard operating procedures, and process flow diagrams
Familiarity with Learning Management Systems (LMS) and other training technologies.
QUALIFICIATIONS AND EXPERIENCE
Matric qualifications
A relevant Bachelor's degree (e.g. Engineering, Education, Organizational Development, Business Administration, Human Resources) is preferred
Certified Professional in Learning and Performance (CPLP) or similar certification is advantageous.
5+ years relevant working experience
Advanced Microsoft Office skills
Proven experience in developing and implementing L&D strategies in line with organisational goals and culture
Experience in the data centre industry or a technical environment is desirable
Experience in creating role-based training programs, including the development of training materials and the use of various training delivery methods (e.g., classroom, online, simulations).
Proficiency in evaluating training effectiveness and implementing improvements based on feedback and performance assessments.
Strong background in delivering engaging and effective training sessions
Knowledge of electrical solutions i.e. AC/DC, Single Phase, 3-Phase (preferred) will be advantageous
Own transport. Note: may include travel to various sites. Local via own transport
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