Who are we? Sanlam Personal Loans (SPL) was established 23 years ago and is now part of a newly established Fintch business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture is that of agility and constant deployment, we believe in learning fast and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market; at the same time provide a compelling career and development proposition that will enable them to realize their dreams.
Position Overview Delivers learning content in line with organizational standards and relevant legislation. Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets. Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information such as training registers and systems. Comply with governance in terms of legislative and audit requirements. Aim to increase sales and customer experience efficiencies. Engages in activities for own development. Contributes to cost efficiencies. What will you do? This role reports to the Contact Centre support team who play a pivotal role in facilitating learning and coaching new and existing staff with Sanlam Products and other training requirements such as Sales, Systems and Leadership. The Learning and Development Facilitator is responsible for delivering learning content. Contributes to the design, development, measurement and administration of learning content. The incumbent will also be responsible for updating and enhancing existing learning content. The incumbent will participate in the delivery of projects to meet skills development requirements.
Qualification and Experience FAIS Qualification Relevant Facilitation qualification preferred Previous experience in learning facilitation and coaching Strong knowledge of financial services in particular, Credit and its legislative requirements (NCA, AML, etc) Optimizes work through the application of learning experiences. Ensures customer excellence through interaction with internal and external customers throughout all business activities. Implements measurement tools and frameworks. Contributes to teamwork. Ensures operational excellence through the delivery of work processes according to defined quality standards What will make you successful in this role? Ability to listen and respond appropriately to others. Ability to keep current with developments and trends in area(s) of expertise. Work to use resources efficiently. Time Management Display leadership behaviours Managing projects with multiple stakeholders Being aligned to business values: Care, Collaboration, Innovation, Integrity Knowledge and Skills Facilitation/ presentation of training Training Assessments and feedback/ reporting Training material/content development and updating Training Queries, ad-hoc support and projects Personal Attributes Plans and aligns - Contributing independently Communicates effectively - Contributing independently Decision quality - Contributing independently Interpersonal savvy - Contributing independently Build a successful career with us We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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