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The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
The Sanlam Retail Affluent business (SRA) is a business that is part of Sanlam Life and Savings. SRA is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms. Business Shared Services is the customer facing business unit within SRA.
As we Live in Confidence we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
What will make you successful in this role?Job Purpose: Execute training strategy (Plans) for Business Shared Services. With the Head, plan, and action the realised training plans. Responsibilities include identifying (in collaboration with Quality and business management) the business unit's training needs and developing programmes to meet these requirements. Ensures training plans (curriculum) are implemented. Ensure that training interventions/programmes are of the required standard. Responsible for output and results of training interventions. Co-ordinates and manages the activities of training facilitators.
Output/Core Tasks: • Learning Needs Analysis
• Manage the execution of the Learning Facilitators.
• Learning Delivery and Evaluation.
• Manage the people practices and performance statistics and reports of your department.
• Actively be responsible for the coaching, training and development of facilitators, developers, and curators.
• Assist and provide support to team members regarding complex learning needs.
• Ensures Service Level Agreements and Key Performance Areas are continually reviewed and expectations are met with optimum levels of quality and service delivery.
• Work closely with the Quality team to ensure the most effective development and learning is achieved.
• Review management information and make suggestions, recommendations to improve L&D processes.
• Learning development, research, and benchmarking.
Role Requirements: Qualifications: • Relevant business degree/diploma or industry related qualification
Knowledge and Experience: Must have insurance or call centre industry knowledge and an understanding of:
• Call Centre and Client Services business
• Financial Service experience is essential
• Experience in managing personnel within a call centre environment would be an advantage
• Ability to function under immense pressure
• Be innovative
• Ability to develop and empower others
• Objective setting and control
• Ability to use internal networks to solve client problems
• Ability to operate independently
• Be proficient in working with technology – computers, telephone systems and software applications
Personal Attributes Builds effective teams - Contributing independently
Decision quality - Contributing independently
Directs work - Contributing independently
Plans and aligns - Contributing independently
Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround timeAppointments will be made in line with the company's transformation plan.
Should you not hear from us 4 weeks after the closing date (11 June 2023) please assume that your application has been unsuccessful.
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
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