Learning and Continuous Development Business PartnerAre you passionate about self-empowerment and self-improvement through learning? Concentrix is in search of a motivated individual to fill the role of Learning & Continuous Development Business Partner.
We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
In this Durban based role, you'll offer creative insight on ways to enhance content, boosting delegate engagement and speed of competency. Our ideal candidate will have previous exposure to the BPO and Telecoms industry.
Playing a central part within the business, you'll provide links between the client, live operation, the academy and new hire, ensuring that all learning needs and training solutions are a creatively designed, delivered and up to standard.
If you're up for the challenge, apply today.
What you will do in this role Identify revenue-generating opportunities by updating training materials based on new trends and changes in the businessContinually improve training materials for inductions, upskilling and client callsCoordinate with the training administrator to organise management training for projects and clientsManage all client, project, customer and excellence academy training, ensuring alignment with HR policiesDeliver excellent standards of customer service by benchmarking service standards, conducting satisfaction analysis and reporting and acting upon feedbackMonitor on-site training activities, creating progress and management reports to ensure timely delivery of L&CD progress or highlight success and areas of concernIdentify and prioritise challenges and limitations, proposing effective solutions supported by a business case where appropriateProvide feedback to the wider team on L&CD changes to improve department quality and support cross-site implementation of successful change interventionsDrive employee engagement through L&CD solutions / supportInform wider team about any L&CD changes to help improve the department's quality and ensure that changes are implemented successfully across site locationsProactively build and develop strong relationships with other departments to enhance working practices and support the L&CD departmentPlan, coordinate and schedule all site learning solutions, resource coordination, cost and operational management considerationsYour qualifications and experience Strong leadership and managerial skills, with the ability to inspire and motivate teams to achieve high performanceExcellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels in the organizationA minimum of 2-year experience as a Training Manager, with relevant people management experienceExperience in team management, coaching, development, training methodologies and learning needsAbility to understand, analyse, navigate and communicate to ensure that effective development and learning is achievedCreativity and innovation to develop unique and effective training approachesStrong time management skills to effectively prioritise tasks and meet deadlines effectivelyFlexibility and adaptability to respond to and thrive in a dynamic work environment with constant changeEligibility to work
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
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