MasterStart is a dynamic fast-growing EdTech company that's changing the game in online education.
At MasterStart, we believe in the power of human connection.
We offer flexible, fully supported online learning programs that empower professionals to adapt and excel in today's fast-paced world and we want YOU to help make that happen!
We are looking for a hands-on Learner Success Coordinator who shares our passion for helping others grow.The ideal candidate will be versatile, proactive, and have a strong grasp of industry best practices.
We're looking for someone who thrives on innovation and embraces a growth mindset!
If you're tech-savvy, energetic, and eager to go beyond the typical 9-5 to make a meaningful impact, this could be the perfect fit.
With our ambitious plans for expansion, this role offers significant opportunities for career growth and the chance to evolve with our rapidly scaling company.
Passion and commitment to the learning and development field, coupled with a drive for academic excellence, are essential.
Duties and Responsibilities include but not limited to: Responsible for all general learning and academic tasks such as learner onboarding, support, course quality assurance and learner guidance.
Provide the Learner Success Coach with the required back-end support.
Act as a point of contact, via email and phone for learners seeking support for pastoral, technical and academic issues via the general services desk.
Confirm with Industry Experts & Learner Success Coaches courses that are running.
Weekly check-ins with the Learner Success Coaches for alignment.
Monitor and update learner tracking tool and generate reports for business.
Action all queries and manage Zendesk and the dialer for allocated shifts alongside colleagues and respond within required time frames.
Provide partnership support and coordination where required.
Support the Learner Success Coach and ensures the processes and policies are adhered to per allocated partner.
Maintain accurate records of all learner interactions in accordance with internal guidance and protocols in compliance with POPI and GDPR.
Vet Gradebooks and learner results to ensure they are to the standards set in the Assessor Guide.
Create and distribute certificates and statement of results per allocated partner.
Ad Hoc duties which aligns with different business, client and learner needs.
Requirements Education: Minimum qualification: Diploma in Business Management (NQF 6) Bachelor of Business Administration, BCom, or a related field in Business Management Experience: At least 2 years of experience in coordination and academic support A strong understanding of Higher Education regulations, processes, and the education landscape Skills: Excellent administrative and reporting abilities, particularly in an academic context A passion for learner support and meticulous attention to detail Exceptional communication and time management skills Work Environment: Access to a stable and fast internet connection A quiet and professional workspace at home Working Hours: Shift work: 8:00- 17:00 Mondays to Fridays/ 12:00-20:00 alternate Mondays and Wednesdays and Saturday 8:00 -13:00 Hybrid role:Cape Town based.
