Lead, Service Designer

Business Segment: Corporate & Investment Banking

Location: ZA, undefined, Johannesburg, Baker Street 30

Responsibilities To drive the process and engagement around building comprehensive customer journey maps and service blueprints to provide the end-to-end view of their journeys. Account for all Design projects and assure implementation of all projects within the area of specialisation is aligned to the overall strategy of the business. Adhere to IT Experience Design data policies in line with Standard Bank Group (SBG) data standards so that quality data is consistently and appropriately stored, used and managed. Be purposeful in creating a roadmap and methodologies that encompass user-centricity, co-creation, sequencing, evidencing and holistic Service Design principles. Qualifications Type of Qualification: Post Graduate Degree Preferred Qualification: Masters Degree Experience Required 8-10 years, Demonstrated workplace experience within the area of specialisation with evidence of exposure to leading teams (3-4 years' people management experience). Variety of experience both internal and external to the Financial Services sector. Advanced understanding of the products and services features, benefits and pricing of the products and services on offer to the business across multiple business areas.
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