Lead – Process Trainer

Company Description:Sutherland is seeking a dynamic and self-motivated individual to join us as Lead Process Trainer.If you think you have got the skills and want to be part of a growing industry and supportive team… apply now and join us!Job Description:Lead Trainer in this role get to:Facilitates/Delivers training programs in a blended/scenario/transmission/self-based learning environment.Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee development.Monitor & Evaluates trainee's performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.Supervises trainees from a behavior, attendance standpoint while in training and nesting.Liaisons/facilitates with functions like Recruitment, Quality, and Service Delivery.Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with Instructional Designers/Client.Qualifications:Our most successful candidates have:Graduation –Bachelors Degree (any field) .Excellent creative thinking and problem solving skills.Facilitation – Expert Knowledge on how to facilitate a training focusing on adult learning principles.Keen observation on transactions to be able identify defects and determine the quality of thetransaction.Have good working knowledge in MS Office applications - Be able to adjust quickly and smoothly to changing priorities and conditions.Have ability to interpret data, identify trends, and make suggestions for improvements.Training Need Analysis.Additional Information:All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr