Lead – Process Trainer

Company DescriptionSutherland is seeking a dynamic and self-motivated individual to join us as Lead Process Trainer.If you think you have got the skills and want to be part of a growing industry and supportive team… apply now and join us!Job DescriptionLead Trainer in this role get to:Facilitates/Delivers training programs in a blended/scenario/transmission/self-based learning environment.Conducts Coaching & Feedback sessions on a daily/weekly basis to drive trainee development.Monitors & Evaluates trainee's performance by administering pre-designed/mandatory assessments & generating reports to support learner evaluation.Supervises trainees from a behavior, attendance standpoint while in training and nesting.Liaisons/facilitates with functions like Recruitment, Quality, and Service Delivery.Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with Instructional Designers/Client.QualificationsOur most successful candidates have:Graduation – Bachelors Degree (any field).Excellent creative thinking and problem-solving skills.Facilitation – Expert Knowledge on how to facilitate training focusing on adult learning principles.Keen observation on transactions to be able to identify defects and determine the quality of the transaction.Good working knowledge in MS Office applications - Able to adjust quickly and smoothly to changing priorities and conditions.Ability to interpret data, identify trends, and make suggestions for improvements.Training Need Analysis.All your information will be kept confidential according to EEO guidelines.
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