Business Segment: Personal & Private BankingLocation: ZA, GP, Johannesburg, Simmonds StreetProactively drives all lifecycle activities relating to business IT services in the portfolio in consultation with the Product Owner, supported by Feature and Component teams and the Release Train Engineer.
Formally defining the service (understanding all applications, systems, vendors etc.
that form part of service); setting the service strategy, and planning roadmaps that will cover non-functional requirements and improvement of service.QualificationsType of Qualification: First DegreeField of Study: Business CommerceType of Qualification: First DegreeField of Study: Information TechnologyExperience RequiredDelivery Enablement Technology: 8-10 yearsRequire Business Partner service and support expertise and knowledge.
Financial analysis knowledge and knowledge of service pricing methods and techniques.
Global mind-set with the ability to develop strategy and translate it into actions and deliverables; Strong understanding of the business climate and technology needs in company locations globally, Agile working practices and LEAN & SCRUM proficiency.
Exposure and knowledge of all aspects of ICT management and delivery.ResponsibilitiesEnsuring adherence to Incident and Problem management standardsDrive and maintain standardization of Major Incident Management process executionDrive the remedial actions of incident root causeProvide stability updates on weekly and monthlyWork to improve processes that lead to greater customer satisfactionEnsure the organisation is compliant with Regulatory ComplianceMature emergency response framework that ensures the organization can take immediate action when an incident occurs, providing clear guidelines and procedures to avoid wasting timeDrive and supports transparency through the establishment of service catalogs that contain a comprehensive list of IT services to enable TCO being offered to customers by the IT departmentAdditional InformationArticulating InformationDeveloping StrategiesExploring PossibilitiesFollowing ProceduresGenerating IdeasInformation Security ManagementKnowledge of Banking & Financial Service
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