Job Description - Laundry Supervisor (HOT0B5CP)Job Number: HOT0B5CPWork LocationsHilton Durban 12-14 Walnut Road Durban 4001A Laundry Supervisor is responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience while ensuring quality controls and guest inquiries.What will I be doing?As a Laundry Supervisor, you are responsible for managing overall daily operations of the Laundry Room to deliver an excellent Guest and Member experience. You will also be required to ensure quality controls are in place and manage customer service inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage overall daily operations of the Laundry DepartmentEnsure quality controls are in place for all laundry processes, rejecting any exceptionsMaintain cleanliness of the laundry areaTrain, develop, and appraise the laundry teamEnsure linen and housekeeping supplies are ordered and controlled in line with Business and EventsCarry out stock takesEnsure par stocks are maintainedTake receipt of stock and ensure safe storageManage customer service issues quickly and effectivelyOversee the issuing of linen via a requisition systemEnsure team members adhere to all Health and Safety RegulationsCarry out any other reasonable task set by the hotel's managementWhat are we looking for?A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Good organisational and planning skillsGood communication skillsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous hotel or leisure sector experiencePrevious experience at Supervisory levelWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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