Job Description - Laundry Host (HOT0B0CP) Work LocationsHampton by Hilton Sandton Grayston
Corner W Rd N and Grayston Drive
Johannesburg 2001
A Laundry Host is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
What will I be doing? Ensure support is provided to the laundry function when required.Be a reliable and motivated member of the Housekeeping team.Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences.Always deliver 'fair share' in team tasks and support colleagues whose workload may temporarily be heavy, including helping out in rooms cleaning, F&B service, and stewarding.Provide constructive suggestions/feedback to your Line Manager on products, processes, and procedures to contribute to our continuous improvement efforts.Be aware of planned team meetings and learning sessions and attend as required.Show interest in learning something new every day.Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day.Volunteer to participate in company campaigns like Travel with Purpose or Team Member committees.Execute duties as assigned by the Hotel Leadership team.Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen, or maintenance to provide support to these departments where required, improving chances of faster career progression.Organise your 'work area' to execute assigned laundry tasks effectively & efficiently, to the required standard, and in line with our quality and service standards.Ensure that laundry is completed in a timely and efficient manner, enhancing the guest experience.Carry out other cleaning duties as required (e.g., cleaning stayover rooms or public areas) as assigned by Housekeeping Team Leader or Guest Operations Manager.In the absence of Housekeeping Team Leader, follow instructions of Housekeeping Supervisors in charge of their shift.What are we looking for? Ability to work under pressure.Ability to work on own or in teams.Respond to guest requests and deliver high levels of service.Methodical and well organised.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous laundry experience.Experience in a similar role.What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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