Krones Southern Africa is located in Lanseria, Johannesburg, and is a subsidiary of Krones AG in Neutraubling Germany, a major company internationally recognized as the world leader in the design and manufacturing of high-speed equipment for the packaging and bottling industry.
Krones Southern Africa provides local engineering services for the beer and beverage industry within the Sub-Saharan African region. We strive to provide excellent after-sales service and support. Our goal is to ensure that our customers maintain high standards of quality and productivity.
Your tasks
Building and maintaining relationships with the allocated Customers technical and management team, KAG and KSA projects and sales teams, Service Teams, sub-contractors and KSA stakeholders.
Assisting allocated customers with scoping and planning of new machine and retrofit projects. Attending project meetings as required before, during and after the project.
Working closely with Customers and Head of Service to ensure allocation of resources required to execute customer projects effectively.
Ensuring all project documents and control systems are kept up to date as required from KSA management and KAG project control (SAP).
Controlling projects with regards to deadlines kick-off meetings, budgets, quality of work, risk assessment, claims, closure and handover meetings. Ensure all projects are closed out technically and commercially with all Krones stakeholders.
Ensuring effective project management on allocated projects, ensuring that all actions and planning done is in accordance with cost saving initiative, working towards the target as set out by Krones.
Handling deviations between contract and quotations, any claims relating to the allocated project between Krones, customers and sub-contractors.
Ensure the Customer is continually updated with regards to the progress or deviations from initial project plan of the projects and ensuring minimal Customer escalations.
Ensuring effective communication with customers, assisting them with technical support offering solutions and troubleshooting where required.
Liaise and coordinate between the Customer, KSA and KAG ensuring issues are closed out timeously. Ensure that the KSP is updated regularly, including all relevant KPI's from eg. OSR.
Claim and reclamation management with KAG and Customers during at any stage in the project this is usually done during the installation and commissioning phase of the project.
Daily reports are to be obtained daily and reviewed with the BSTL, the same goes for the weekly Onsite report.
Compiling BSTL Handover Folder and managing it to competition.
Active participation with the Sales team when New Machine business is under discussion, which in turn drives technician utilisation and overall revenue.
Planned customer visits to be shared regularly to allow Sales, and other Krones Stakeholders to join.
Collaborative engagement with the Service Managers and Dispatchers regarding the allocation and utilization of technicians, which will allow for broader skills development.
Proactive participation in personal development along with direct line manager.
Your profile
Experience & Qualification Requirements:
National Diploma or Bachelor's Degree in Engineering
Minimum of 4 years in Project Management or Project Engineering experience
Technical sales and customer facing roles in the packaging or beverage industry
SAP experience in project management
MS Office (Including MS Projects/Project)
Strong communication and relationship management skills
5 years technical experience in the Packaging or Beverage industry (Advantageous)
Working knowledge of the Krones portfolio and Marketing principles (Advantageous)
Diploma in Project Management, PMP certification etc. (Advantageous)
Your application
Interested? Apply online now!
Kindly note that applications closing date is 18 October 2024. Krones is an equal opportunity employer and will give preference to previously disadvantaged candidates.
Online-Form
* To facilitate readability, we have decided against the simultaneous inclusion of gender-specific linguistic forms. Our invitation to tender is directed at all interested parties.
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