Kyc Verifications Team Lead

An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town.
This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.
Internal Liaison takes place with the Agents and the Contact Centre.
External liaison takes place with external customers.
Duties and Responsibilities (include but is not limited to):
To verify and validate documentation and information supplied by customers when signing up for newKeep up to date on any process and regulatory changesTo report any suspicious activities on customer accountsTo make outbound calls to customers in order to carry out security checks in assigned corridorsTo aid the verification team as and when requiredTo uphold and maintain daily and monthly targetsTo always provide good customer serviceTo uphold the company brandTo manage own professional and self-development Key Requirements:
Grade 12 or equivalent (Essential)2 years KYC Experience (Essential)Understanding and speaking of Mandarin / other relevant Asian language (Essential)Knowledge of money transfer proceduresKnowledge of KYC regulationsKnowledge of AML and FraudKnowledge of KYC rules and processes Additional Skills:
Computer skillsTypingTelephone skillsVerbal and written communication skillsOrganisational & administrative skillsAttention to detailInterpersonal skillsProblem solving skillsShould you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful. NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE
COMPANY'S DIVERSITY AND INCLUSION PLANS