We are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house.
We operate as #OneGlobalThread in line with our values: We challenge the norm, we change the way we think and work, by connecting systems and people, while committing to our vision and each other. We are now looking to recruit an experienced Head of Client Success to join our global team.
The KYC Analyst – Managed Services is responsible for the review of KYC profiles, addressing questions relating to KYC practices and requirements and maintaining excellent client relationships.
Responsibilities & KPIs People Actively encourage a positive culture of continuous improvement through new ideas. Be collaborative, approachable and respectful with your team members and all IDR staff. Interact with clients, lawyers, investors, and administrators effectively and professionally. Process Perform reviews of KYC Profiles in collaboration with the MLRO and senior colleagues. Ensure that all activity reflects a defined process and is undertaken within its parameters. Build and maintain excellent client relationships ensuring smooth delivery of the Managed KYC service. Confidently address questions on the standard and scope of KYC provided to parties on behalf of our clients. Engage in regular communications with service users to ensure successful client outcomes. The System Maximize the use of technology in all processes in order to control risk and improve efficiency. Navigate efficiently around IDR in support of your duties. Suggest technology improvements in pursuit of efficiency. Experience and Knowledge Experience working with internal or external clients. Knowledge of KYC/ Due Diligence and an understanding of complex structures in the Fund world. Prior experience in the Finance Industry advantageous. Candidate Requirements The successful candidate will:
Efficiently process reviews. Understand the importance of teamwork. Be part of a competent and knowledgeable team who meet or exceed clear metrics. Continuously improve systems and processes that are understood by all staff. About you We are one, global team that live by our culture and demonstrate IDR's values in everything we do. We hire people that show:
Proactive and organised with an ability to work efficiently and accurately. Bachelor's degree level qualification in law (desired). Excellent communication skills - Fluent spoken and written English. Methodical approach, with an organised outlook on work. Self-starter capabilities and able to work with minimal supervision. Competence and knowledge. Someone who understands both systems and process. Passionate and outgoing, high energy with a love for working with people. Stimulated by building new relationships and maintaining existing ones. A confident manner and the ability to communicate with clients effectively.
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