Our client in Boksburg, East Rand is looking for an Operator Trainer on Komatsu to join their team.QUALIFICATIONS AND EXPERIENCEBachelor's degree or higher in Mining Engineering, Education, or a related field.5+ years of experience in the operation and maintenance of underground mining equipment, with a focus on safety and productivity.Experience developing and delivering training materials in a classroom and field setting.Knowledge of adult learning principles and current training best practices.Train the trainer qualification.Driver's License.Passing Mine Medical Inductions is a requirement.Government Certificate of Competency in Electrical or Mechanical Engineering.DUTIES AND RESPONSIBILITIESQUALITYAdhere to company standards, policies and procedures as well as customer standards at all times.WORKING ENVIRONMENTMaintain the highest standards of cleanliness in the workplace and at the customer.Maintain machinery, equipment and other related items in their assigned Departments to ensure orderly operations.Maintain safety standards and comply with the Company's safety instructions and requirements at all times.Use the appropriate personal safety equipment and obey all safety signs.Report processes or personnel that contravene safety and environmental standards and practices.DEVELOPMENT AND TRAINING STANDARDSContinuously develop and maintain yourself to keep abreast with new technology and developments in your line of duty within the Personal Development Plan, discussed with your direct supervisor/manager.Provide proper operator training to the prospective operators for all new machines delivered to the customer and ensure that proper training material is available for their future reference.OVER INSPECTIONAn over inspection will be conducted on request from the mine's management to identify and rectify bad operating habits.REPORTINGAll reports must be submitted on a weekly basis to the Training Coordinator.Provide the Training Coordinator with a weekly report summarizing the training completed for the week and the future training plan.COURTESY CALLSEnsure ongoing relationships with customers by identifying any needs that may arise and gathering information on new developments or requirements.MARKETING STRATEGYIdentify the existing customer base and increase efforts and service level as well as identifying key role players and their requirements.Gather market intelligence such as movement of key role-players in and out of the mine, replacement of machines that are due, requirement for spare parts, etc.CUSTOMER COMPLAINTSEnsure that customer complaints and claims are treated as priority and resolved to everyone's satisfaction.Evaluate complaints on a daily basis and escalate any serious complaints to the Training Coordinator.Investigate regular service failures and escalate to the relevant department heads.SOFT SKILLSExcellent verbal and written communication skills, with the ability to communicate complex technical concepts to both technical and non-technical audiences.Strong organizational skills and attention to detail.Ability to work independently and as part of a team in a fast-paced environment.
#J-18808-Ljbffr