Job title : KIQ Support Intern Job Location : Western Cape, Stellenbosch Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries This position will see supporting clients on the IQ Retail product by means of phone, email & TeamViewer from our Stellenbosch office.
Key words summarising this role: Go-getter, Willing to go the extra mile.
Key Responsibilities Support clients with problems and queries relating to IQ Retail Applying analytical skills in resolving problems Test, replicate & logging of enhancements and defects Work as part of the support team Ensuring all tasks/ incidents are promptly and efficiently logged in accordance with the Service Level Agreement Using the incident logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken Regularly updating clients regarding the status of their calls Undertaking any other projects as required by Team Leader or Support Manager Key Requirements Skills and qualifications Grade 12 (Matric) or any other tertiary level education Basic accounting, basic technical and business analytical skills Interpersonal Skills Thorough knowledge of MS Operating Systems (Win 7 to 12) Experience in similar ERP or Accounting products and its contents i.e.
Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc Desirable MS Excel 1,2 & 3 SQL Software Support Helpdesk Experience People Skills Advanced Troubleshooting skills Working independently A snr or someone that has a proven track record Minimum Requirements Ability to function in team Proficient in English Ability to use own initiative to ensure customer satisfaction Technical and practical approach to problem solving Must have reliable transport, valid driver's license and ID Document.
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