Junior Key Account ManagerSeeking a Junior Key Account Manager, who must reside in Rosslyn or be willing to relocate there.Duties & ResponsibilitiesBuild and maintain client relationships.Assume full responsibility for existing client accounts.Address and resolve issues/queries and report back to relevant parties.Constantly explore opportunities to expand and grow within the existing client base.Engage in consultative selling and understand clients' business needs.Prepare and manage presentations, proposals, and account plans.Meet and exceed defined and assigned sales targets.Effectively forecast, plan, implement, and deploy projects for clients.Define and adhere to prompt response times and methodologies to client queries.Define and ensure adherence to SLAs.Keep clients informed on all products and services.Analyse and map client processes and equipment volume/type flow.Update and maintain customer contact details.Plan and facilitate client education on new technologies and developments.Facilitate training on systems and new technologies/applications.Proactively identify issues that may influence a client's affiliation.Investigate competitor activity and explore countermeasures to ensure client retention.Desired Experience & QualificationsMatric / Grade 12.3-5 years experience in the Automotive / Logistics / FMCG / Courier Industry.Demonstrate a clear understanding of all operational activities.Analyse the internal and external business environment and create workable solutions.Make logical and effective decisions and understand their business impact.Express oneself clearly and understandably.Influence others and negotiate effectively.Set high goals and standards of work for self and others.Take responsibility for own actions and display resilience.Exhibit professional behavior and language in the workplace.Interpret, implement, and follow up on standards and procedures.Identify and organize resources needed to achieve goals.Prioritize tasks and objectives effectively.Set measurable and realistic goals and monitor performance against them.
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