Primary Purpose of the Job Developing trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquiring a thorough understanding of key customer needs and requirementsExpanding the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamResolve any issues and problems faced by customers and deal with complaints to maintain trustMonitor and analyze performance metrics and suggest improvementsOperating as the lead point of contact for any and all matters specific to your accountsPerform research and identify new potential customers and new market opportunitiesProvide timely and effective solutions aligned with clients' needsLiaise with Marketing and Product Development departments to ensure brand consistencyStay up-to-date with new product launches/ Waste management SolutionsManage all existing contractsManage all Key accountsManage, Present and report on all Clients Monthly, Quarterly and Annual reviews Requirements and Skills
Experience in sales and providing solutions based on customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skillsAbility in problem-solving and negotiationClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelStrong verbal and written communication skills Main Tasks (Day to day Sales Management Tasks) Assist with challenging client requests or issue escalations as neededAnalyzing client data to provide valuable feedback and propose solution to challengesMonitoring market trends and providing regular competitor feedbackHighly goal-oriented, assertive and a hands-on problem solverAnalyze and draw inferences from data Duties / Tasks
Weekly Planning and Reporting of Key client meetings and feedbackYearly forecast of New developing key accounts based on Sales potentialsAdding existing clients to key account structureBuilding monthly reports from available date of web portalSigning off and presentation of monthly reports done by Aftersales department.Liasing with Sustainability department on new projects and and project timelines.
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