Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
EE position: Yes
IntroductionAre you passionate about the funded/medical scheme sector and have experience working with either both funders or providers in the healthcare space? We are seeking an experienced, dynamic and motivated Key Account Manager to build and maintain relationships with key funder/medical scheme partners. You will identify, analyse, implement, and track new commercial opportunities for growth, working with both existing and new funder clients. Your focus on customer service, along with your understanding of the medical scheme environment and its dynamics will ensure sustained growth opportunities, in line with Clicks Group objectives and strategies.
ResponsibilitiesTo build and manage existing relationships with key decision makers through frequent value-adding communication, reporting and analysis of Clicks service provision, commercial metrics and member experience feedback.To negotiate service provider agreements with healthcare industry partners (e.g., schemes, PBMs, administrators, managed care organisations, insurance companies, employer groups, etc.).To assess, capture and explore new commercial business opportunities through the development of new relationships, as well as extracting opportunities with existing clients, in line with Clicks objectives and strategies, working in partnership with the broader Health Care team.To track, analyse and report back on Clicks service provision performance in line with both Clicks and partners' expectations and needs.Track, analyse and present on sales performance across medical schemes within Clicks environment.To analyse, investigate and report on trends within the funder environment, identify commercial opportunities and implement successfully.Provide regular feedback to executive on changes in the regulatory environment that may affect Clicks or funder partners.To ensure efficient and effective communication of Clicks benefits to partners' members in conjunction with Clicks Healthcare Marketing Manager.Working with store operations and compliance teams, creating awareness of any issues and/or new or changed services required in service provider agreements to ensure successful delivery and minimal customer impact.To network with relevant industry players and understand industry dynamics to develop new service offerings, appropriate for the Clicks environment.Work with internal departments to successfully implement new commercial opportunities.Job Knowledge· Essential: 3-5 years of funded healthcare industry and related regulations /acts
· Essential: Knowledge of Medical Aids in SA
· Desirable: Knowledge of Pharmacy Retail
Job Related Skills· Planning & Organizing and attention to detail
· Communication and Relationship Management Skills
· Analytical Skills (advanced Excel)
· Entrepreneurial skills (Identifying commercial opportunities)
· Service Delivery/Desire to Deliver
· Team management
Job Experience· Essential: 3-5 years' experience in the healthcare sector
· Essential: 2-3 years' corporate work experience
· Essential: 3 years' Customer relations experience/Corporate B2B service (not call centre)
· Essential: 1-2 years' solid administration experience
· Desirable: 2 years Healthcare and/or Retail related work experience
Education· Essential: 3 year Degree/Diploma in Healthcare
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