To support the Industry Relations (Medical Aid) Team with the management, overall administration, and coordination of service provider agreements and/or arrangements for the Group.Job ObjectivesTo track, manage and resolve any and all queries regarding service provision, aligned to agreements/arrangements, with the appropriate internal and external stakeholders in a timely and professional manner.To track and facilitate relations and communications with various internal Clicks stakeholders who play a role in the delivery of our service provider agreements, including IT, Audit, Legal, Finance (Debtors), and Operations as well as the Healthcare Team.To manage the administrative and organisational tasks of the Industry Relations Team, including weekly scorecard, operational plan, master document updating and tracking, service provider agreement/arrangements, etc.To facilitate the required reporting, in conjunction with the KAM, as required by our service provider agreements/arrangements and work with the Healthcare Team to coordinate ad-hoc analysis, as required.To provide accurate and timely research results on funder benefits and changes to industry/scheme rules/benefits, working with the KAMs to identify commercial opportunities in the Clicks environment.To assist the KAM and Exec with relationship building and relationship management activities (e.g., presence at meetings, presentations, wellness days, scheduled events through communication (files updates, etc.)To assist the marketing team with the coordination of marketing, communications, and events that are aligned with the service provider agreements/arrangements and increased commercial activities.Qualifications and Experience:Matric (Essential)Diploma in Healthcare or related (Desirable)Min 3-4 years corporate work experience2-3 years Customer Relations experience/Corporate B2B Service – excluding call centre, account management (Essential)1-2 years solid administration experience (Essential)1-2 years Health Care and/or Retail related work experience (Desirable)Skills, Abilities and Job Related Knowledge:Knowledge of Medical Aids in SA (Desirable)Knowledge of Pharmacy Retail (Desirable)Time ManagementComputer Literacy - Microsoft Office (Advanced Excel)Planning & Organising and attention to detailCommunication and Relationship Management SkillsAnalytical SkillsEntrepreneurial skills (Identifying commercial opportunities)Marketing SkillsService Delivery/Desire to Deliver/Customer Focus
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