Listing reference: click_016556Listing status: OnlineApply by: 27 April 2024Position summaryIndustry: FMCG & Supply ManagementJob category: Other: FMCG, Retail, Wholesale and Supply ChainLocation: Cape TownContract: PermanentEE position: YesIntroductionWe are seeking to appoint a Key Accounts Assistant (Pharmacy) - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT MUST BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.Job Purpose:To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.Key Performance Areas:Maintain the general filing system and file all correspondence in an accurate and traceable manner.Track, report and manage escalations regarding outstanding shorts.Manage shorts investigations with stock control (per SLA requirements).Manage paperwork to and from the warehouse accurately and timeously.Timeous handling of mail and parcels.Manage efficient and professional handling of visitors.Manage and maintain adhoc administrative tasks.Answering of customer calls, e-mails and requests from all internal and external stakeholders.Administrators' performance, time keeping and quality assurance.To receive calls, mails, faxes and attend to all queries.Timeous management of urgent and regular queries.Timeous delivery of daily, weekly and monthly reports.Escalation management on outstanding items from stock control.Track and monitor queries until resolution.Drive efficiency with all correspondence and queries received.Maintain a neat and orderly workspace always.Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).Skills:Outlook (End User Computing)Advanced ExcelChecking for accuracyEthicsPerforming clerical workResearchingTaking personal responsibilityThinking logicallyKnowledge:Knowledge of Audit StandardsKnowledge of business processesKnowledge of Customer invoicing, statementsWriting and ReportingWorking with PeopleFollowing Instructions and ProceduresCertificate in Office administration or similar will be advantageousMinimum Job Related Experience:Sound understanding of office administrationFiling and all-round administrationPharmaceutical exposure (Advantage) and working on SAP is very critical.Microsoft Office (Outlook, Excel and Computer Skills)N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.
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