Key Accountabilities/ Principal Responsibilities Contractual Strategy and ManagementDevelop, agree and manage a robust strategy and annual plans for the contract, to meet the contractual requirements, as well as operational and financial business targetsEnsure the contract is optimally structured, managed and populated to increase operational efficiencyFocus on future direction of contracts, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contractEnsure a best practice framework is in place for the delivery of the contract, using processes, procedures and systems aligned to the company quality policyConduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reportsSLA Management, compliance & governancePerformance reporting to the ClientBusiness DevelopmentDevelop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectivesProvide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision makingDevelop and implement relationship strategies to maximise opportunities for securing new businessIdentify new / future services that would provide AFMS with a competitive advantage or profitability.Develop tender documents at a consistently high standardCustomer, Community and MarketsRepresent AFMS when meeting with the customer, stakeholders, and end user, in order to enhance the company reputation and foster a partnership approach to the relationship throughout the contractLead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and valueMaintain and develop strong relationships with the client and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance LeadershipMeet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interfaceManage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations Financial ManagementEnsure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitmentEnsure effective financial management is in place to achieve turnover, profit and to meet legal requirementsReport monthly on P&L and annual forecast Key Skills and ExperienceGrade 12Ideally have a degree, or hold a professional qualification in Facilities Management / Business ManagementMinimum 8 year experience at senior management level, preferably in hard and soft FM services, with at least 5 years Contract Management experienceHard & soft services operational knowledge would be advantageousMust have extensive experience in leading a diverse, multi-cultured, multi-disciplined workforceMust have managed commercial and contractual elementsMust have managed resources and sub consultantsMust have working experience with managing budgets, including costs and profitabilityAdvance computer skills including presentation materialPeople and Management SkillStrong leadership qualities and a confident decision makerPossesses the drive to oversee and take ownership of the activities of the businessMust be a respected leader, and have the ability to work closely and in partnership with the clients and AFMS group senior management to ensure mutual success of both organizations and longevity of the contract relationshipExcellent interpersonal skills in working with multicultural teams across all levels, with focus on tact, diplomacy and rapport buildingHighly effective communicate effectively in both written and verbal formCommitted to professional and ethical values and standardsAnalytical reasoning ability and capable of making fast informed decisions on complex matters to ensure the continuity of service to the clients facilitiesExcellent financial, commercial, business development and HR Acumen to support the improvement of business performanceKey result areasUnderstand role of reporting to the business and clientUnderstand role of managing staff to closely ensure output is aligned with business requirementsUnderstand interworking with various teams to ensure client financial compliancesUnderstanding that feedback and communication is critical to successAdditional Responsibilities and SkillsThe employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as AFMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels
