Company Description
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.
Job Description
Coordinate and interact with the key accounts to ensure high customer satisfaction and service quality.
Actively work on business development across all divisions, contributing to sustainable and organic growth.
Process all information received from the Global Key Account Managers and ensure that all relevant sales and operational staff are informed and updated accordingly.
Ensure that all local staff are trained on the processes required for the global and local key accounts in accordance with customer needs.
Set up Client Plans for each key account.
Conduct monthly/quarterly meetings with all Key Accounts and main contacts within these customers.
Manage the sales process in accordance with company procedures, client procedures, scheme/program procedures, and contract requirements.
Formulate strategic and sales objectives aligned with organizational goals.
Analyze financial data to identify opportunities for improving profitability.
Analyze Salesforce data to identify opportunities for improving processes.
Implement corrective actions to improve processes.
Utilize approved resources and systems to execute KAM activities.
Prepare and develop proposals, quotations, tenders, and client correspondence.
Provide management with monthly KAM reports.
Seek technical advice from technical staff when preparing proposals, quotations, and tenders.
Promote the capabilities, facilities, personnel, and experience of SGS Knowledge Solutions.
Assist management in making appropriate decisions regarding sales and marketing trends within the industry.
Expedite the resolution of customer problems and complaints in conjunction with the business unit manager/s.
Coordinate sales efforts with business development, marketing, accounting, technical, and operations.
Plan, organize, and execute the KAM strategy.
Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends.
Prepare for and participate in trade shows, exhibitions, conventions, and similar events.
Focus on growing and developing existing key clients while generating new sales opportunities.
Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Ensure local services are performed in line with Global contract terms & conditions.
Act as the interface between the International team (ISM/GKAM) and Local SGS affiliate, serving as the contact point with the client.
Establish ongoing communication with the GKAM.
Adhere to all quality and safety requirements of SGS management systems.
Ensure pricing policies and financial policies and procedures are followed.
Performance indicators will include:
Prepare monthly business commentary reports and status reports of sales targets.
Preparation of forecasts and budgets.
Implementation of and compliance with SGS Management System requirements.
Work closely with operational and support services (Sales, Operations, Technical, Marketing, HR, Finance, IT, Procurement).
Attend management meetings.
Train resources where relevant.
Identify opportunities that will support the business's strategy and promote SGS services.
Achieve set KPIs.
Business travel.
Other reasonable miscellaneous duties assigned by your Manager.
Qualifications
Matriculation.
Qualification or training in Sales and/or Key Account Management.
Additional Information
Required Skills
8 years of work experience in sales/key account management, preferably in auditing, certification, training, and verification services.
5 years of management system experience (ISO 9001, 17021, 17065, or other).
Document and report writing experience.
Excellent experience in budgeting, costing, pricing, and finance.
Experience in achieving set KPIs and realizing business opportunities.
Experience in customer service and liaison.
Excellent computer literacy.
Excellent English communication: speaking, reading, writing.
Able to interact with all levels of management, suppliers, and clients.
Sound financial acumen, understanding financial principles, budgeting, and forecasting skills for managing resources efficiently and making informed decisions to achieve financial targets.
Effective verbal and written communication skills to convey information, collaborate with teams, and interact with stakeholders.
Excellent organizational skills for managing tasks, coordinating resources, and ensuring smooth sales processes within the organization.
Strong problem-solving abilities to analyze complex situations, identify issues, and develop timely solutions.
Analytical skills to review data and make actionable decisions to set and achieve sales goals.
Strong collaboration and teamwork skills to work effectively with cross-functional teams and stakeholders.
Resilience in the face of setbacks, viewing them as learning opportunities.
Persuasive skills to convince customers of the value of products or services.
Networking capability.
Active and mobile.
Well-groomed.
Time management.
Leadership.
Results-driven with the ability to identify revenue-generating opportunities.
Able to work under pressure and independently.
Other
Travel.
Passport.
Valid driver's license.
Reliable own transport.
South African citizen or valid working permit.
Any person has the right to refuse to perform work that may damage the environment in an imminent and serious way and to report such a situation.
Cease the use of any equipment that may be deemed to constitute a safety hazard.
Cease work that may affect the quality (integrity) of services and report the situation.
Initiate a formal improvement request when deviations or improvements are identified.
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