Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
The Role: The Key Account Manager is responsible for the overall coordination of local business and relationship with the nominated key account on site(s) for the entire Sandvik Mining and Rock Technology offerings. Key aspects of the responsibilities are building relationships and expanding business opportunities which require a detailed and profound understanding of the account's operational needs as well as Sandvik Mining and Rock Technology's capability to offer products & services to meet those needs. The Key Account Manager is a full-time role and covers a single or cluster of mines in a territory.
Managing strategically important Customers, the Key Account Manager is responsible for developing, maintaining and growing key customer accounts through an effective account management process incorporating the customers' strategic requirements with value propositions from Sandvik. Travel to key customer sites will be necessary, up to 50% of the time.
The role is equal parts managing our relationship in order to grow our overall market share, increase share of wallet, and drive customer loyalty, and managing information flow to and from our internal stakeholders to align the customer approach and understanding.
Key Responsibilities: EFFECTIVE COST MANAGEMENT: To assess the account's total potential with SMR products & services and develop future market potential for SMR business with the account. Perform opportunity analysis by operations/projects on share of wallet.To adhere to the guidelines of the Global Framework Agreement with the account. Responsible for providing inputs on the Agreement's compliance, conformity and performance.Responsible for calculations of budgetary and investments providing the company & the responsible account with all necessary details.EFFECTIVE CUSTOMER RELATIONS: To develop and implement a local account business plan annually to secure new business of the account within a defined area and responsibility. Responsible for customer satisfaction locally.To liaise directly with the account's local mine management in order to understand their needs and requirements. Responsibility for relationship management with the account.To co-ordinate both sides to support products & services delivery as being a single point of contact on the site.EFFECTIVE OPERATIONS MANAGEMENT: To regularly update the local account business plan with business activities, relationship development, and opportunities through sales.To provide inputs from the site(s) related to new developments and innovations for operational efficiency on safety, productivity & operational costs.SAFETY, HEALTH AND ENVIRONMENTAL EFFECTIVENESS: Implement, maintain, and adhere to the Sandvik Mining and Rock Solutions Global 24 EHS standards / EHS Plans.Reduction in Sandvik Mining and Rock Solutions Lost Time Injury Frequency Rate (LTIFR).Site-specific EHS Key Performance Indicators taking into account the Site Manager's duties and responsibilities to meet the set criteria.Comply with the SMR SHEQ management system and the objectives and targets set.Practice the SMR EHS Policies, Vision, It's Culture, and 'Commitment & Responsibility.Comply with SMR EHS Key Performance Indicators.Profile Required: Matric (Grade 12).Formal qualification in business, mining, and/or engineering.Basic Computer Literacy.Mine Overseer certificate of competence will be advantageous.Knowledge of Sandvik products and/or services and their applications will be an added advantage.A valid driver's license.High sense of identifying and delivering value.Goal-driven and have a track record of achieving those great results through teamwork and collaboration.Business development and sales experience with demonstrated growth results.Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome.A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of customer satisfaction is a key consideration in the selection for this position.
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