Key Account Manager, Operations, Air & Sea Cape Town

Job title : Key Account Manager, Operations, Air & Sea Cape Town Job Location : Western Cape, Cape Town Deadline : December 27, 2024 Quick Recommended Links Jobs by Location Job by industries Job Related Requirements Grade 12 Certificate Minimum 5 years' experience in Ocean Freight Forwarding Minimum 3 years in managing people (supervisory or other) Tertiary Qualification in Supply Chain or Logistics will be an added Advantage Electives Knowledge of current incoterms Knowledge of Retail Logistics / supply chain Knowledge of Order Management Systems Good Communication Skills  Direct client facing Requirement to work on excel reports at intermediate level Previous Experience in Cargo Wise One (operating system) Duties and Responsibilities Management of operations team assigned to a specific set of customers Liaise with customers daily to ensure alignment of operational tasks and objectives Develop and maintain strategic relationships with customers Support Key account manager with account reviews and presentations Ensure account profitability is well managed and customer rate card is maintained Manage and maintain service levels within the KPI's set out in the service level agreement.
Understand the intricacies of the customers service requirements Manage the team to ensure optimal efficiency and productivity Collate weekly / monthly / quarterly data to present at customer meetings Ability to work overtime as operational requirements Store Keeping/Procurement  jobs