Overall purpose of the job: The main objective of the Key Account Manager is to ensure that the relationship with the client is managed effectively and day-to-day operations run smoothly.
Duties & Responsibilities: Ensure that client's needs and expectations are met by the business.Address all queries related to the tracking portal, new fitments, repairs, stolen vehicle recoveries, and other relevant issues, supporting the various teams within the division.Manage any issues that may arise with both internal and external customers.Prepare and present various reports to the customer and assist with internal reporting requirements.Manage the client database effectively, ensuring it is regularly checked, reconciled, and updated to address any anomalies timely.Ensure that all day-to-day operations run effectively, including new fitments, repairs, de-installations, and reinstallations.Ensure that all customer branches have the necessary marketing material and training to effectively on-sell the tracking units to end customers, managing and documenting all operations related to this.Provide adequate training to relevant personnel on the use of the fleet portal, app, and any other relevant elements of the product.Regularly run health checks to identify units that may require repair and take appropriate action.Ensure that all other FSD staff on the customer's premises are well-presented, punctual, productive, and that their work meets appropriate standards.Establish adequate controls over stock and SIM cards related to the account.Implement processes for the effective planning of new fitments and timely updating of information on systems to ensure that installed units reflect the correct vehicle details.Ensure processes are in place for removing deinstalled/deactivated units from all systems and that they have been suspended from billing procedures.Assist with timely collections of outstanding invoices.Process and invoice all additional billing requirements as per SLA agreements accordingly.Assist with stock forecasting and budgeting.Ensure works are executed as per company policies and procedures.Source and acquire new business in B2B and SME through an ongoing prospecting plan.Minimum qualifications and experience: Work experience in a similar role preferred.Very strong computer skills, specifically in Excel and data manipulation (Pivot tables, Vlookups, etc.).Excellent verbal and written communication skills.Great interpersonal skills.Prior experience in telematics is advantageous.Attributes: OrganisedStructuredVery strong data analytics/Excel skillsPracticalTime managementPlanningManaging various projectsAttention to detailProblem-solvingAnalyticalComfortable working in a fast-paced and pressurized environment
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