Business Unit: Shanur, Sales Department
Geographic Location: JHB, Gauteng
Main Purpose of Job Create and manage relationships with key customers viz. Corporate, wholesaler and buying groupsMaintain and grow these accounts to ensure long-term business successKey Performance Area (Core essential responsibilities-outputs of position):Client Relationship Management: Cultivate and maintain strong, long-term relationships with key clients. Act as the primary point of contact for these clients, understanding their needsAccount Planning: Develop strategic account plans that outline objectives, strategies, and tactics for achieving growth and retention targets.Collaborate with internal teams to align account plans with overall business goals.Business Development: Identify opportunities to expand business with existing and new key accounts by negotiating addition of products onto customer formularies. Proactively seek out new business opportunities within key accounts.Customer Service: Ensure high levels of customer satisfaction by addressing issues and concerns promptly and effectively. Serve as an advocate for clients within the organization to ensure their needs are met.Stock management and merchandising: Analyse sales data and market trends to forecast correct stock holding at wholesalers and track stock movement. Ensure stock is correctly merchandised at store levelNegotiation and Contract Management: Negotiate contract terms and pricing agreements with key clients. Ensure contracts are accurately documented and executed, and that both parties adhere to their obligations.Collaboration: Work closely with internal teams, including sales, marketing, and operations, to coordinate efforts and deliver integrated solutions to key accounts.Risk Management: Identify and mitigate potential risks to key account relationships, such as competitive threats, changes in market conditions, or shifts in client prioritiesEducation: Bachelor's degree in a relevant field such as pharmaceutical sciences, life sciences, or business administration.Experience: Proven experience in key account management, preferably in a similar industry.Communication: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, team members, and senior management.Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret sales data and market trends to make informed decisions.Negotiation Skills: Proficient in negotiation techniques and strategies to secure favorable deals with customers and partners.Adaptability: Ability to adapt to changing market conditions and business priorities, and to work effectively in a fast-paced, dynamic environment.Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively.Computer Skills: Proficiency in Microsoft Office suite sales analysis and reporting.Behavioural Qualities: Performance DrivenGoal Oriented and AmbitiousSelf-Motivated, Passionate and AccountableTake Initiative & be resourcefulGood Business Judgement & AcumenCustomer centricGeneral working conditions (e.g. shift work, driver's license, specific tools, special clothing, environmental requirements, etc.): May be required to work overtimeDriver's license and own motor vehicleTravel: The role holder will travel 90% of their time on a mixture of planned and ad-hoc business travel. May be required to travel to national meetings where necessary
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