Job Purpose :The Manager: Key Account serves as the interface between the Client, sales channels / agents and the Academy.Responsible for developing and maintaining long lasting trust relationships with a portfolio of key clientsIdentify client needs and extend and align our solutions to achieve mutual satisfactionDrive sales through the identification of new clients and retention of existing clients to ensure continued revenue growthEnsure alignment of day-to-day sales and client relationship effort driving collaborative relationships with all stakeholders.Qualification and Experience:Minimum of NQF 6 qualification in Sales & Marketing or Business ManagementCertificate in Project Management will be advantageousSound understanding of the Learning and development landscapeCompleted or studying towards "Finance for Non-Financial Managers" will be an added advantageMinimum of 3 years experience in key account managementExperience of successful liaisons with both customers and internal stakeholdersSound experience in managing projectsExperience in working with relevant client information systems including MS Office (Excel/ Word etc)Valid code 8 drivers license and own transportDemonstrated innovation and improved operational effectivenessTrack record in active Sales - sound experience is essentialProven customer service track-recordExperience in dealing with farm/rural clients/stakeholders; and have a firm understanding of associated environmental factors and operational requirements.Duties and Responsibilities: Client Liaison and Client Management Secure, develop and maintain client relationships with key stakeholders on assigned accounts.Actively consult with a high degree of expertise and knowledge, raising the level and quality of contactStay visible within the assigned accounts by ongoing scheduled visits and /or meetings.Represent the clients interests within the company to ensure that service adjustments are made where necessary.Manage adherence to deadlines on Client Submission.Facilitate signing of all relevant agreements by the clientLearner stipend payroll submission To be submitted before payroll cut-off of the clientOutstanding client invoices Within 24 hours of receiving from FinanceLearner stipend queries Within 24 hours of receiving from the CampusEnsure that a close relationship is built with an understanding of the clients business environment achieved via existing experience, industry exposure and research.Ensure key decision makers and stakeholders are kept abreast of the services on offer from Signa Academy and the continuous changes in legislation.Engage with client and internal stakeholders termination / replacementSolve conflict and manage client expectations Individual Client Reporting on Portfolio? Provide learner reports and analysis as required by the client as per agreed deadline? and timeframes? Ensure reports and internal insights are provided for clients and business decisions Build and maintain stakeholder relationships ? Liaise with a complex network of stakeholders to ensure business growth and business? unit sustainability.? Build strategic inter-departmental relationships to help achieve business goals.? Promote effective peer, and stakeholder relationships.? Manage and ensure effective communication with all stakeholders and sustain? client relationships? Collaborate with internal stakeholders to ensure registration with the relevant bodies Reporting and Co-ordination· Submission of relevant reports as agreed with Manager: National Key Account Business GrowthFocus on growing and developing existing clients, together with generating new business.Act as the key interface between the customer and all relevant divisions.Develop and achieve sales through direct sales channelsBe actively involved in season planning with focus on increased sales.Monitor and report on sales activitiesAnalyse sales pipeline and lead data to ensure delivery of meaningful reportsCorrect allocation of learners based on clear understanding of finance and budgeting at campus level.Competencies and Skills :Excellent organizational and effective communication skillsHighly computer literate with specific reference to MS Excel, Word and PowerPoint computer skillsBe customer service orientated with a passion for service excellenceProven assertiveness and problem-solving skillsHighly self-motivated and able to work extended hours as necessaryExcellent peoples skills with greater than average listening skillsSound understanding and interest Education, of learning and development landscapeExcellent stakeholder relationship management and interpersonal skillFluent in written and spoken EnglishHigh level presentation and negotiation skillsSales skills will be essentialAbility to work under pressureGreat attention to detailPersonal management with high level of Emotional IntelligenceResilience within a complex, challenging environmentA commitment to the transformational goals of the CompanyBe Innovative and committed to ongoing process improvementPossess cultural awareness and sensitivityShould be able to function independently as well as contribute to Team successesMature approach to business, customers, problem resolution, conflict managementCommitted to personal professional developmentAbility to manage multiple projects and adherence to deadlinesExcellent Report Writing SkillsKnowledge of tender processes and professional documentation standardsHigh level of attention to detailSound understanding of Strategic ManagementVery disciplined and organized individual