Job Description
Europcar, a leading Car Rental company, has a great opportunity for a professional and highly driven Key Account Manager known as Sales Specialist to join our dynamic car rental sales team based in King Shaka Depot in KZN. This role requires someone who would be efficient in generating growth and revenue. If you are highly results driven, love working under pressure and have a proven track record in maintaining high customer satisfaction ratings, then this position is for you.
Position Overview
The Key Account Manager is responsible for achieving sales targets and assigned strategic account objectives. They are also responsible for generating opportunities within their assigned customers, representing the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met.
Specific Role Responsibilities
Meet growth, revenue and other relevant performance targets.
Grow the business with respect to marketing products and services to enhance revenue and profitability in the current customer base.
Ensure understanding and maximisation of customer profitability.
Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
Actively develop strategic relationships with key decision makers within the customer base.
Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client's business environment and requirements.
Seek and continuously develop knowledge of our client's business to build an understanding of their needs.
Be seen as a trusted advisor to all customers through consultative engagement and adding value.
Ensure that contracted customer service level agreements (SLA's) are met.
Develop and manage account plans to meet the business needs of clients.
Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions.
Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure.
Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
Ensure retention of customers.
Maintain and review pipeline monthly.
Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
Manage the creation and presentation of proposal presentations and RFP responses.
Ensure Administrative tasks are completed diligently and within policy timeframes.
Accountabilities and Performance Measures
Achieves assigned budgets in designated strategic accounts.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Maintains high customer satisfaction ratings.
Qualifications and Experience
Minimum Experience
3-5 years of relevant sales account management experience.
Minimum Qualification
Higher Certificate or similar relevant tertiary qualification (NQF5).
Preferred Qualification
Diploma or similar relevant qualification (NQF6).
Minimum Requirements
Valid, unendorsed Code 8 driver's license.
Strong understanding of client and market dynamics and requirements.
Extensive knowledge of sales principles and processes.
Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.
Skills and Personal Attributes
Competencies
Communication skills in English (read, write & speak)
Listening skills
Interpersonal Skills
Client relationship building
Sales Skills
Business acumen
Financial acumen
Conflict Management
Negotiation Skills
Planning, organizing, monitoring and reporting skills
Problem solving/assessment skills
Computer Literacy
Conducting formal meetings
Creative and innovative
Time Management
Able to work under pressure.
New business skills
Assertiveness
Initiative
Persuasiveness
Results driven and orientated
Personal Attributes
Committed
Professional
Resilient, able to cope with pressure and challenging situations.
Friendly, approachable
Reliable and comfortable with fast pace.
Driven/ Self-motivated/ Self-development orientated
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