Location: Serengeti Boulevard, Kempton ParkJob Posting Title: Key Account Manager, Air & SeaTime Type: Full Time Main purpose of the roleKey Account Manager, responsible to grow and a retain a portfolio of clients. Duties and responsibilitiesManaging multiple clients according to the stages in a client life cycleEnsuring the Executive Sponsor relationship is maintained with your client sponsor and the clientCreating and maintaining the client information packManage the opening of accounts process – and continuous updating of client informationBe accountable for the contract negotiations process, understanding and mitigating the risk identifiedPresenting to and implementing new products, processes, and strategies with client (s) Management of client queriesQuality checking estimates and ensuring they are submitted on timeCompile client specific business reports and quality checking data integrityIdentify Opportunities for growth within the client's businessRecord under threat and lost accounts on CRM systemManage service level agreements through reporting and reviews including identifying exceptions and corrective actionsFacilitate rate negotiations and increasesArrange and control customer action plan processes for clientsIdentify and report on quantified value for clientsTake meeting minutes and follow through to close outManage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding Ensure standard operating procedures are signed off by the clients, documented and maintained Ensure the company complies with client health, safety and environment requirements.Compile monthly revenue reports for clients and portfolioCo-ordinate available client logistics training Minimum RequirementsMinimum of 5 years' experience in Freight Forwarding.Own vehicle a must, driver's license, ability to travel QualificationsMatric – Essential Tertiary QualificationsB.Com Logistics/Supply Chain Management would be beneficial but not a requirement. Computer packagesCW, MS Word, Excel, PowerPoint, and Outlook