Location: Serengeti Boulevard, Kempton Park Job Posting Title: Key Account Manager, Air & Sea Time Type: Full Time Main purpose of the role Key Account Manager, responsible to grow and a retain a portfolio of clients. Duties and responsibilities Managing multiple clients according to the stages in a client life cycle Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client Creating and maintaining the client information pack Manage the opening of accounts process – and continuous updating of client information Be accountable for the contract negotiations process, understanding and mitigating the risk identified Presenting to and implementing new products, processes, and strategies with client (s) Management of client queries Quality checking estimates and ensuring they are submitted on time Compile client specific business reports and quality checking data integrity Identify Opportunities for growth within the client's business Record under threat and lost accounts on CRM system Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions Facilitate rate negotiations and increases Arrange and control customer action plan processes for clients Identify and report on quantified value for clients Take meeting minutes and follow through to close out Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding Ensure standard operating procedures are signed off by the clients, documented and maintained Ensure the company complies with client health, safety and environment requirements. Compile monthly revenue reports for clients and portfolio Co-ordinate available client logistics training Minimum Requirements Minimum of 5 years' experience in Freight Forwarding. Own vehicle a must, driver's license, ability to travel Qualifications Matric – Essential Tertiar y Qualifications B.Com Logistics/Supply Chain Management would be beneficial but not a requirement. Computer packages CW, MS Word, Excel, PowerPoint, and Outlook