KCS is Recruiting for a Finance Support InternKERRIDGE COMMERCIAL SYSTEMS CORP (KCS) is holding a vacant post for a Finance Support Intern based in Johannesburg.Closing date: OngoingLocation: JohannesburgIntroductionThis is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office.As an integral member of the Finance Support team, you will be responsible for assisting customers with queries and problems relating to Finance and the KCS application software. The department also provides customers with a variety of other services including installation of new software and customer training. The ideal candidate should have a solid understanding of accounting fundamentals and troubleshooting as this role is essentially assisting the customers with the financial aspects of our software.Key Responsibilities:Support customers with problems and queries relating to the KCS application software.Accurately resolve problems using investigative and analytical skills.Identify and replicate problems that require a software change by Development.Work as part of the Support team.Work with other departments to provide solutions to the customer.Pro-actively take ownership of a wide variety of calls and problems.Ensure all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement.Manage, prioritise and progress their adopted calls.Use the call logging system correctly and ensure that calls are updated on a regular basis with actions undertaken.Regularly update customers regarding the status of their calls.Effectively handle complaints and call escalation requests from customers.Identify calls that are not support calls and deal with these following the correct procedures.Continually and pro-actively acquire and retain knowledge of KCS products and systems.Pro-actively use the appropriate tools to gain and share knowledge.Work with members of the Support Team and other departments to ensure that customers receive a prompt efficient service.Alert Senior Application Support Consultants, Team Leaders and Application Support Manager regarding any sensitive customer issues.Follow and apply the standard Commercial Software Support Procedures and Practices.Take the initiative and identify ways in which the Support Service and/or Support Procedures can be improved and discuss these with the Application Support Manager.Undertake any other projects as required by the Support Manager.Skills, Knowledge and Experience:Essential:Finance Analysts will have a good general knowledge of accounting principles to trial balance level.Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT.Looking to gain work experience in the relevant field of their qualification.Good written and verbal communication skills.Tech savvy and computer proficient.Attention to detail.Customer and service focused.Driven, proactive and motivated personality.Flexible to changes in tasks and the support environment.Good Problem-solving skills.Eager to learn and apply new skills and concepts.Desirable:Understanding of standard business practices and Finance procedures as well as ERP systems.Any understanding of software and/or software support environments would be an advantage.Basic grasp of business processes and operations.Person Specification:Be able to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner.Have excellent customer care and strong interpersonal skills.Project a professional image.Be adaptable and work as an effective member of a team.Be organised and manage own workload efficiently.Maintain a professional standard of communication at all levels.Work conscientiously and use initiative.Be calm under pressure and manage stressful situations.Adopt a positive, pro-active approach to work.Special Conditions:This role may require travel; therefore, a valid driver's licence is desirable.Support Interns are required to work 3 standard shifts with an hour unpaid lunch break:07:00 – 16:0008:00 – 17:0009:00 – 18:00CLICK HERE TO APPLY
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