Junior Team Leader - German

Job title : Junior Team Leader - German
Job Location : Western Cape, Cape Town

Deadline : December 12, 2024

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Overview: The CSR Junior Team Supervisor - German assists the CSR Team Supervisor in managing the team of German-speaking CSRs. This role involves supporting daily operations, handling escalated issues, and ensuring that customer service standards are maintained. The Junior Supervisor also plays a role in training new team members and supporting their integration into the team.
Key Responsibilities: Assist the CSR Team Supervisor in leading the team of CSRs. Support daily operations and ensure adherence to service standards. Handle escalated customer issues and provide resolution. Assist in training and onboarding new team members. Monitor team performance and provide feedback to the Team Supervisor.
Requirements: Fluent in German and English. Experience in customer service, with some supervisory or team lead experience preferred. Strong communication and problem-solving skills. Ability to support team members and manage escalated issues.

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