Direct message the job poster from VAS-X (Pty) LtdJunior Support Engineers are expected to perform effective Preventative maintenance bysystematically inspection, detection and correction of incident failures either before they occur or before they develop into major defectsAbout YouWorkable SQL knowledge. PLSQL will be a definite advantage.Workable knowledge of Linux will be an advantage.Oracle APEX skills would be very beneficialBash Scripting will be an advantageAble to use PL/SQL to retrieve data from ORACLE databases. This includes Procedures / packages will be an advantage.An understanding of Software Development Life CycleAn understanding of System Monitoring and alarming processesStrong Problem-solving skills and accurate forecasting of effort required and closing timeframe.Comfortable working with all levels in customer organization - engineering; middle management; executive management.Respect and Valuing DiversityMultitasker, Self-motivatedTrusting and honestAccountableClient/Customer Service OrientationQuality AssuranceInterpersonal skillsSolid Team playerCommitment to team deliverablesCooperative, HarmoniousWell-groomed and professionalAbility to work under pressureAdditional Job DescriptionAdditional Job DescriptionResponsibilities will include (but not be limited to) the following:Maintain inter-departmental relationsKeep Company info confidential.Live by the standards and values of VAS-X. Always behave and look presentable even outside working hours.Keeping up to date with all changes in applicable Processes and procedures.Adhere to Health and Safety implementation, policies and procedures.Keep to scheduled working hours.Interact with supervisors /other managers / staff and any clients in a friendly and courteous manner.Manage and build corporate image.Day to day support of All VAS-X software and systems deployed at international telecommunications network operators.Analysing and debugging of system and postpaid application issues.Take ownership of allocated customer issues and see issues through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issues.Provide feedback on Critical issues to support the completion of the Root Cause Analysis documentation.Regular knowledge base updates.Perform standby activities (defined as support of Critical and High service impacting incidents) asActively participate in the deployment of new services and products.Prepare accurate and timely defined reports within the defined timeframes.Assist in preparing all required month end reports by the set due dateAttend meetings as requestedExecute defined daily / weekly / monthly maintenance activities across all supported systems.Actively monitor systems and processesIdentify gaps in the defined monitoring of the systems and processes.Communicate in a professional and courteous manner at all times – irrespective who you are dealing with.Be solution focused – brand ambassador.Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service.Receive instructions from your superior and act on it diligently and effectively.Working across highly complex environment with multiple business areas involved in the solution.Extended working hours to participate in conference calls across time.Extended working hours to perform standby duties as required per roster.Extended working hours to perform Production Deployments when requiredSeniority levelSeniority level Entry level Employment typeEmployment type Contract Job functionJob function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at VAS-X (Pty) Ltd by 2xGet notified about new Support Engineer jobs in City of Cape Town, Western Cape, South Africa. Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa $2,500 - $3,000 2 weeks ago City of Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 3 weeks ago Technical Desktop Engineer (12-Month Contract) (CPT ONLY) Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 month ago Milnerton, Western Cape, South Africa 3 days ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 3 months ago Cape Town, Western Cape, South Africa 1 month ago City of Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 5 months ago City of Cape Town, Western Cape, South Africa 3 days ago City of Cape Town, Western Cape, South Africa 4 weeks ago Technical Integrations & Support Engineer (Technical Support Engineer) Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 2 months ago Cape Town, Western Cape, South Africa 1 month ago ITSM Technical Support Helpdesk Engineer Cape Town, Western Cape, South Africa 1 week ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 2 months ago City of Cape Town, Western Cape, South Africa 3 weeks ago Cape Town, Western Cape, South Africa 1 day ago Cape Town, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 3 weeks ago Strand, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 2 days ago Cape Town, Western Cape, South Africa 1 month ago Milnerton, Western Cape, South Africa 1 month ago Cape Town, Western Cape, South Africa 2 weeks ago Cape Town, Western Cape, South Africa 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
