Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionROLE OVERVIEWWe are seeking a detail-oriented and proactive Junior Process Analyst to join our Process Optimization team. The successful candidate will assist in:Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business ProcessesAnalysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.KEY RESULT AREASProcess Analysis:Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.Document current processes using BPMN and UPN process maps.Document detailed Standard Operating Procedures (SOPs) for as-is processes.Validate SOPs with SMEs and Product Owners.Classify and publish SOPs to the Bank's defined repository.Process Improvement:Work with senior analysts to identify process improvement solutions.Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.Stakeholder Collaboration:Collaborate with various departments to gather information, process and activity details, and understand process challenges.Communicate findings and recommendations to stakeholders clearly and effectively.Reporting and Documentation:Prepare reports and presentations on process improvement findings and recommendations.Maintain accurate and up-to-date documentation of process changes and improvements.Continuous Learning:Stay updated with industry trends and best practices in process analysis and digital banking.Participate in training and development programs to enhance skills and knowledge.ROLE REQUIREMENTSBachelor's degree in Business Administration, Finance, Information Systems, Engineering, or a related field.2-3 years of experience in process analysis, business analysis, or a related field.Strong analytical and problem-solving skills.Proficiency in process mapping and analysis tools (e.g., ARIS, Microsoft Visio, Lucid chart).Excellent written and verbal communication skills.Ability to work collaboratively in a team environment.Attention to detail and organizational skills.Closing Date09 January 2025, 23:59Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.All prospective employees are required to disclose their vaccination status as part of the recruitment process.
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