Junior Network Engineer (Level 1 Managed Services)

Able to troubleshoot networking issues, and assist in the resolution and implementation of network solutions, end-user issues, and supported applications in a fast-paced environment.Please note this is an office-based (not hybrid) position for an international company with set working hours between 10:30 and 19:30 (Monday - Friday)Minimum Requirements And Qualifications3 years of experience in Level 1 support as a junior network engineer/desktop engineer or server administratorRelevant certifications: MCP Certification, N+, Server+, A+Basic knowledge of security best practices and network security technologiesProficiency in network troubleshooting tools and techniquesStrong understanding of networking concepts, protocols, and technologiesUnderstand and use ConnectWise to effectively manage tickets to resolutionBasic Exchange and File Server AdministrationKey Performance AreasMonitor client's systemsProvide both remote and onsite customer supportResolve end-user issues and supported applicationsNew user setups - including profile creation, application installation, and full testingComplete RFQ within tickets for quotesCustomer interaction and communicationTroubleshooting and problem-solvingSecurity and Best PracticesDesired SkillsEnd userAWP0365 suiteManaged servicesVLANConnectWiseNetwork monitoringHelp Desk SupportDesired Work Experience2 to 5 years IT Networking2 to 5 years Systems / Network AdministrationAbout The EmployerInternational technology company renowned for managed IT Services, Unified Communications, Cloud Services, Network Infrastructure, Consultancy, Data-Centre, Security Services, IT hardware, and software supply.
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