Reference: 10076 SJ Consultant: Sone JohnsonJob Description:IT SupportEnsuring that all new starter workstations are set up timeously.Set-up of computer (active directory, admin rights, settings, etc).Setup of user on Microsoft 365 admin centre (Username/E-mail/Signature/Groups).Access is provided to the relevant software programs in conjunction with the Practice Manager.Setup of BitLocker.Arranging a desktop screen, cables, mouse, and telephone.Maintain asset register.Ensuring that all access of exiting employees is removed.Removing the exiting employee from relevant software programs in conjunction with the Practice Manager.Remove the exiting employee on the Biometric system.Format of laptops, after all information is safely stored.Assisting personnel with day-to-day IT and email related queries and finding ways to utilise this process.Maintain IT mailbox (general queries).Assisting staff with all software and email related queries.Assisting staff with printer, telephone, and any hardware related queries.When needed, liaise with Practice Manager/IT Service Provider and provide timeous feedback to relevant individuals on the status and progress of reported issues.Perform troubleshooting to diagnose and resolve problems and minimise the re-occurrence of specific issues in the future.Clear and concise communication is maintained with Practice Manager.Managing access control to relevant platforms and software programs according to personnel job description in conjunction with Practice Manager and IT Service Provider.Ensure security and privacy of all networks and computer systems in conjunction with IT Service Provider.Maintaining the IT asset registers (Computers, second screens, telephones, printers, buffer laptops, other equipment, etc).Ensuring that the renewal of software licences is maintained.Developing and maintaining the IT policy and communication of any changes to staff.Ensuring that all buffer laptops are safely stored.Monitoring all employee internet usage and report any misuse to the Practice Manager on a monthly basis.Able to identify computer or network shortages and communicate the mentioned to the Practice Manager in a timeous manner.Monitoring cloud server (connectivity/interruptions).Monitoring server room temperature (UPS notifications).Ensure that wifi-password is updated on a regular basis.Organise and schedule upgrades and maintenance timeously, with minimal interruption of the firm's efficiency.Conduct relevant upgrades on workstation laptops.Researching various programmes and software within the accounting- and audit industry to optimise future performance.Able to present information sessions and training to all staff regarding any new programs implemented.Provide personnel training on any new IT programmes implemented.Assist with app installations and setups (authenticators, alarm, etc).Assist with general maintenance.Ad hoc as required.Qualifications:Relevant IT Qualification required.How to Apply:Email your comprehensive CV to ******.If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.We reserve the right to only conduct interviews with candidates of choice.Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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