This role will provide technical support for internal IT-related matters and duties, including the careful assembly, packaging, and preparation of hardware devices used in our products.OBJECTIVES (main duties and responsibilities)Serving as the first point of contact for IT support within the organisationAssisting in setting up and maintaining computer and network systemsDiagnosing and troubleshooting basic software and hardware issuesRepairing and replacing damaged computer and network componentsSupporting people whenever they encounter challenges with computers and network devicesMaintaining and updating technical documentation regularlyCourier/Collect/Deliver hardware and devices to customers or suppliersMaintain hardware inventory list and keep the storeroom updated and cleanAssemble ruggedized Raspberry Pi units and other basic hardware componentsManage 3D printer output and capacity for ruggedized Raspberry Pi componentsROLE REQUIREMENTSFormal QualificationsBasic experience in IT support or IT technician rolesDriver's licence (This role will include some travelling)Knowledge, Skills & ExperienceDemonstrates ownership and responsibility in tasks.Capable of working independently with minimal supervision.Familiarity with Windows, Mac, and Linux operating systemsProblem-solving skillsTechnical documentation skillsOrganisational and interpersonal skillsJob Related ExperienceAgrigateOne prefers candidates who have worked in similar roles such as IT Help Desk, IT Support, and related positions. Should have a basic understanding of mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job.LANGUAGESEnglishAfrikaans (Beneficial)CULTURESomeone to enhance the positive company culture with a high emphasis on morals, values, and diversityPreferably someone with a passion for/experience in the agriculture and/or logistics & technology industriesA go-getter that can grow with the companyCOMPANY OVERVIEWVisit our About Us page to discover more about our culture, work ethic, and vision.
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