Junior It Technician

As a Junior IT Technician your role will be to provide support to senior technicians with regards to effectively managing various hardware and software systems. You will be required to assist the contact centre with troubleshooting to ensure systems are running effectively.KEY RESPONSIBILITIES: Take Support Calls Desktop Support Network and Troubleshooting Testing Applications Remote Desktop Support Assisting in Call out as well as Installations Hardware and Software Management Printer setup, phone setup, etc Valid Drivers Assets Register of all IT equipment Documentation of equipment sign in and sign out Protocol signature for all equipment signed out Testing of all equipment upon return to office Set up of physical equipment Cabling and IT structure keeping office neat and tidy with cables Reporting weekly of all IT issues, issues resolved. Daily check of employee IT issues in Tech group Any other related IT office adhoc duties that may be requestedKNOWLEDGE: Minimum 2 years' relevant experience. Able to use MS office package, Able to multitask Previous experience in IT An excellent team player. Able to work under pressure. Well organized, efficient, and effective. Strong interpersonal and communication skills. Excellent problemsolving abilities.SKILLS:Needs to be able to: Rebuild a PC Basic Chrome troubleshooting skills Networking troubleshooting skills Know how to manage networks/Backups Able to follow set tasks set for for him/her Knowledge on VoIP and any CRM(As long as he knows what a CRM is) Cable management and asset managementEDUCATION: High School Diploma Required Office 365 admin certification
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